Privacy notice

Who we are

Harmony Cleaning is the trading name of Harmony Cleaning Co Ltd, a company registered in England and Wales (company number 14312331). Our registered office is 8 Raven Road, London E18 1HB. We are the controller of the personal information described in this notice.

To contact us about your information, email admin@harmony-cleaning.co.uk or call 020 8092 8835.

What this notice covers

How we handle personal information when you visit harmony-cleaning.co.uk, use the quote chat on our website, email us or phone us. We provide commercial and communal cleaning to businesses and building owners. We do not provide domestic cleaning.

What we collect

• Enquiry details. Your name, company, phone number, email address, details of the site you would like cleaned (such as its type, size and area) and anything else you choose to tell us in the quote chat, by email or on the phone.
• Chat conversations. The text of your conversation with the quote chat on our website.
• Phone calls. Calls to 020 8092 8835 are answered by an automated voice assistant. Calls are recorded and transcribed so that we can follow up your enquiry, and the number you call from is logged.
• Website usage. We use Cloudflare Web Analytics, which does not use cookies and does not identify you. It counts page views, referring sites, browsers and countries.
• Technical data. Our hosting provider processes your IP address and browser details to deliver the website and protect it from attacks.

How we use it and why

• To reply to your enquiry, arrange a site survey and prepare a quote. We do this because you have asked us to, before any contract is entered into.
• To keep a record of enquiries and follow them up. This is in our legitimate interests in running and growing our business.
• To keep the website working and secure, and to understand in general terms how it is used. This is also in our legitimate interests.

We do not sell your information, and we do not use it to make automated decisions that have legal or similarly significant effects on you.

Who we share it with

We use these service providers, who process information for us under contract and only on our instructions:

• Voiceflow runs the quote chat on our website and the voice assistant that answers our phone line.
• Twilio connects phone calls to our phone line.
• Google provides the email account and spreadsheet where enquiries are sent and logged.
• Cloudflare hosts and protects the website and provides its cookieless analytics.

We may also share information where the law requires it.

International transfers

Some of these providers process information outside the UK, for example in the United States. Where they do, the transfer is covered by safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU-US Data Privacy Framework.

How long we keep it

• Chat transcripts, call recordings and call transcripts are deleted automatically six months after the conversation.
• Enquiry emails and our enquiry log are kept for as long as we need them to deal with your enquiry and any contract that follows, and are then deleted.

Cookies and browser storage

The website does not set cookies for analytics or advertising. The quote chat stores a small amount of information in your browser's local storage so that your conversation can carry on if you reload the page. You can clear it at any time in your browser settings.

Your rights

Under UK data protection law you can ask us for a copy of your information, ask us to correct or delete it, ask us to restrict how we use it, object to how we use it (including any direct marketing, which you can stop at any time) and ask for it to be transferred to someone else. Some rights only apply in certain circumstances.

To use any of these rights, email admin@harmony-cleaning.co.uk. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

Changes to this notice

We will update this page if the way we handle personal information changes. The date at the top shows when it was last updated.