/ Build-to-rent cleaning

Build-to-Rent Cleaning in London

Harmony Cleaning provides daily, on-site cleaning for build-to-rent operators across London. Our teams keep the shared spaces of your scheme, from the lobby and lifts to the gym, residents' lounge, co-working space and roof terrace, at the standard your residents pay for and your reviews depend on.

We work on schemes of 100 or more homes and multi-block developments, usually on contracts of 50 hours a week or more, with a full-time cleaner, a part-time colleague and a named account manager who works alongside your on-site team.

Get a free quote Call 020 8092 8835
Residents' lounge and co-working space in a modern London build-to-rent building
  • Fully Insured£10M liability
  • DBS Checked StaffEnhanced screening
  • ISO 9001 & 14001Quality + environment
  • 20+ YearsCombined Team Experience
  • Same-Day ResponseWithin 4 hours

/ Who it's for

Who our build-to-rent cleaning is for

In build-to-rent the shared spaces are part of the product. Residents judge the building every time they walk through the lobby, wait for a lift or book the lounge, and a tired amenity floor shows up in renewals and online reviews.

  • Build-to-rent operators running large purpose-built rental schemes who want cleaning that matches their brand standards.
  • Asset managers and property managers responsible for resident experience, retention and the running costs of a scheme.
  • On-site resident teams who need a reliable cleaning partner they can brief directly, rather than chasing a contractor by email.
  • Owners of multi-block and mixed-use schemes where residential cores share a site with commercial units, podiums and car parks.

If your scheme has staffed reception, bookable amenity spaces and residents who expect hotel standards, a dedicated on-site cleaning team is usually the only model that keeps up.

/ What's included

What is included in build-to-rent cleaning

Every scheme gets a written scope agreed during the site survey, covering the core common areas and the amenity spaces that set build-to-rent apart.

  • Entrances, lobbies and reception

    Entrance matting, glass doors, reception desks, seating, door furniture and floor care.

  • Corridors, stairwells and lifts

    Floors, handrails, skirting, fire doors, lift cars, mirrors and stainless steel.

  • Residents' gyms

    Equipment touch points, mirrors, mats, changing areas and washrooms, cleaned to a schedule set around peak times.

  • Lounges, co-working and dining rooms

    Furniture, kitchens, tables, glass and resetting rooms after bookings.

  • Roof terraces and courtyards

    Litter picks, furniture wipe-downs, planters and paving, adjusted for the season.

  • Parcel rooms, bins, bikes and car parks

    Sweeping, washing down, bin rotation on collection days and reporting overflow or abandoned items.

Periodic work such as carpet extraction, upholstery cleaning, hard floor maintenance, high level dusting and window cleaning by reach-and-wash up to about 20 metres is planned into the year, so the amenity spaces stay at launch condition rather than slowly wearing down.

  • 100+homes per scheme
  • 50+hours a week on site
  • 1named account manager
  • 2-4weeks to go live

/ How it works

How the on-site cleaning model works

For a scheme of 100 or more homes we normally recommend a full-time cleaner on site every weekday, supported by a part-time colleague for the busiest periods, bin days and amenity resets. Most of our build-to-rent contracts run at 50 hours a week or more.

The rota is built around how residents use the building: gyms before the morning rush, lounges and co-working spaces after the busiest booking times, and lobbies throughout the day. Your residents see the same friendly faces, and your on-site team has a cleaner they can brief in person when a room needs a reset or a spill needs attention.

  • A named account manager who visits regularly, checks standards and is your single point of contact.
  • Holiday and sickness cover from trained relief staff, so the scheme is never left without a cleaner.
  • Vetted, uniformed staff trained to work around residents politely and discreetly.
  • Colour-coded equipment and products, stored safely in an agreed cleaner's cupboard on site.
Residents' gym with city views in a modern London rental building

Amenity spaces kept at launch condition, cleaned around the way your residents use them.

/ Standards and reporting

Resident experience, amenity standards and reporting

Operators measure their buildings on resident satisfaction, reviews and renewals, so we report on the things that affect them.

  • Amenity standards agreed upfront: what a clean gym, lounge or terrace looks like in your scheme, written into the scope so the team works to your brand rather than a generic checklist.
  • Photo-evidenced visit reports showing the areas cleaned, the issues found and anything your team needs to act on, such as damage, leaks or misuse of shared spaces.
  • Risk assessments and method statements (RAMS) and COSHH records for every product we use, supplied before the contract starts.
  • Insurance documents, including £10m public liability cover, ready for your contractor file.
  • Regular quality audits by your account manager, with scores you can set against resident feedback.

When a resident raises a cleaning issue, your team tells the on-site cleaner and it is dealt with that day, not logged for the next visit.

/ Mobilisation

Mobilising a new scheme or switching contractor

Whether you are opening a new building or replacing a contractor that is not meeting your standards, the start of the contract decides how residents see the service.

  1. 01

    Site survey and rota mapping in week one

    We walk every core, amenity space, bin store and car park with your team and turn it into a written scope and rota.

  2. 02

    TUPE handled where it applies

    If the current cleaning staff transfer to us, we manage the consultation and the paperwork with the outgoing contractor.

  3. 03

    Insurance, RAMS and service level pack upfront

    Your contractor file is complete before the first shift.

  4. 04

    Keys, fobs and amenity access

    We agree access to every space, alarm codes, booking systems and storage before day one.

Most contracts are live within two to four weeks of a signed agreement.

/ Cost

What affects the cost of build-to-rent cleaning

Every scheme is priced from its own survey, because amenity floors, footfall and booking patterns vary so much between buildings. The main factors are:

  • The number of homes, blocks and lift cores, and the floor area of lobbies, corridors and stairwells.
  • The amenity spaces in scope, such as gyms, lounges, co-working spaces, dining rooms and roof terraces, and how often they need resetting.
  • How many hours a week are needed on site, and whether weekend or evening cover is part of the service.
  • Bin stores, parcel rooms, bike stores, car parks and other external areas.
  • Periodic work such as window cleaning, carpet and upholstery cleaning and deep cleans.

We set out the hours, staffing and periodic programme in the proposal, so you can see exactly what you are paying for and set it against your operating budget.

/ Testimonials

What property and facilities managers say

We switched three buildings over to Harmony last spring. Zero drama, zero missed cleans, and our FM audits have never looked cleaner. The account manager is genuinely responsive.

Priya ShahHead of Facilities, 3 sites, EC2

They turned up for the pitch with a 40-page operations plan and a rota mapped to our meeting rooms. Twelve months in, they still deliver on every line of it.

Marcus WebbOffice Manager, 1 site, W1

The overnight team is invisible - which is exactly what you want. Reports land at 6am, issues are logged, and nothing slips between shifts.

Elena DuarteProperty Manager, 6 sites, Central

/ FAQ

Frequently asked questions

Do you clean residents' amenity spaces as well as the common areas?

Yes. Our build-to-rent service covers the lobbies, corridors, stairwells and lifts and the amenity spaces, including gyms, lounges, co-working spaces, private dining rooms and roof terraces, to a schedule built around resident use.

How many cleaning hours a week does a build-to-rent scheme need?

It depends on the number of homes, cores and amenity spaces. As a guide, a scheme of 100 or more homes usually needs a cleaner on site every weekday, and most of our build-to-rent contracts run at 50 hours a week or more. We confirm the hours after the site survey.

Can our on-site team brief your cleaners directly?

Yes. Your cleaner is on site every weekday, so your resident team can ask for a room reset or a spill to be dealt with straight away, and your account manager agrees any changes to the scope with you.

Can you take over from our current cleaning contractor?

Yes. We survey the scheme, map the rota, prepare the insurance and RAMS, and handle TUPE where it applies. Most contracts go live within two to four weeks of a signed agreement.

Which parts of London do you cover?

We work across Greater London inside the M25, with a focus on Central London, the City and the inner London boroughs.

How do we get a quote for our scheme?

Use the quote form, email admin@harmony-cleaning.co.uk or call 020 8092 8835. We arrange a site survey and send a written proposal with the scope, hours and staffing.

/ Related reading

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